Business Analyst - Business Services Unit - ITD at National Bank of Abu Dhabi
2004 - 2009
- Business Relationship Management of Bahrain Region with ITD-H.O; acting as a single point of contact within ITD for Bahrainâs branchs' IT Manager & End-users by providing Business/Technical guidance & proper coordination to achieve timely & efficient resolution for all their Core Banking systems related Business/Technical Issues; enabling them to meet their business requirements/objectives & perform their day to day activities smoothly & efficiently.
- Business Analysis & User Support for Branches within UAE:
- Provide prompt and quality support to users within UAE and International branches.
- Being an expert of the Intellect - Core banking system & other business applications; i.e. to be able to use the entire system well but having specialist understanding of designated business areas.
- Expand and extend business knowledge to ensure that when using the system, there is understanding of the business requirements for particular functionality in order to enhance the quality of business support.
- Provide accurate business requirements/specs needed for enhancements/open issues in Intellect and other IT systems as per the bank's policy
- Plan and produce NBAD applications user guides to agreed style and contents.
- Perform ongoing reviews of the documentation, materials and training with a view to refining and improving, to ensure the final products and training are of the highest possible quality
- Perform Functional and business testing in various testing activities as and when required
- Report Issues/bugs effectively using the issue tracking tool to ensure all issues raised are communicated clearly and concisely to the business/development teams
- Liaise with test team to ensure that the test scripts are comprehensive and cover all the business requirements
- Ensure that new fixes, releases and enhancements are communicated promptly and clearly to all users and participate in the review / update of policy and procedures documents prepared by PPPD
Business Analyst - Business Services Unit - ITD at National Bank of Abu Dhabi
2004 - 2009
- Business Relationship Management of Bahrain Region with ITD-H.O; acting as a single point of contact within ITD for Bahrainâs branchs' IT Manager & End-users by providing Business/Technical guidance & proper coordination to achieve timely & efficient resolution for all their Core Banking systems related Business/Technical Issues; enabling them to meet their business requirements/objectives & perform their day to day activities smoothly & efficiently.
- Business Analysis & User Support for Branches within UAE:
- Provide prompt and quality support to users within UAE and International branches.
- Being an expert of the Intellect - Core banking system & other business applications; i.e. to be able to use the entire system well but having specialist understanding of designated business areas.
- Expand and extend business knowledge to ensure that when using the system, there is understanding of the business requirements for particular functionality in order to enhance the quality of business support.
- Provide accurate business requirements/specs needed for enhancements/open issues in Intellect and other IT systems as per the bank's policy
- Plan and produce NBAD applications user guides to agreed style and contents.
- Perform ongoing reviews of the documentation, materials and training with a view to refining and improving, to ensure the final products and training are of the highest possible quality
- Perform Functional and business testing in various testing activities as and when required
- Report Issues/bugs effectively using the issue tracking tool to ensure all issues raised are communicated clearly and concisely to the business/development teams
- Liaise with test team to ensure that the test scripts are comprehensive and cover all the business requirements
- Ensure that new fixes, releases and enhancements are communicated promptly and clearly to all users and participate in the review / update of policy and procedures documents prepared by PPPD
Credit Administration Officer - Corporate Banking Group at National Bank of Abu Dhabi
1997 - 2004
- Manage & resolve, as CBG nominee, all operational and credit administrative responsibilities of the Dept. to identify problems areas & advise an appropriate course of action for the management
- Support the HO-CBG in Credit/Marketing/administration related matters of the Department to enable him fulfills his duties promptly
- Provide Operational/Technical assistance to HO-CBG/Team Leaders/Relationship Managers(RMâs) in Credit/Marketing related matters
- Prepare and Submit Reports / Returns to fulfill the requirements of Head Office & UAE Central Bank.
- Prepare part of the Facility Application e.g., Account Experience, Account Profitability Reportâ¦etc, As And when required by manager , SRMâs & RMâs â CBG to enable them to submit their Facility Application / Requests to the approving authority in time
- Preparation of CBG Annual Budget in-liaison with RMS of CBG in line with management plans to produce executive/consolidated summaries for Ho-CBG final review/concurrence; submission/presentations of Branch Budget to DBD/High Management.
- Co-ordinate for Credit Examination, Financial Compliance Audit & Central Bank Examination; Handling & preparing all Audit/Central Bank Examiners requirements & subsequent follow-ups with Audit Dept & CBG Teams to ensure smooth conduct of these events.
- Oversee & resolve all issues related to shares / collection of dividends dematerialization of shares.verifying / scrutinizing existing securities against current sanctions; regularizing the discrepancies which may arise upon checking the existing securities by coordinating with RMs to contact their customers & obtain/complete the missing security documents in-order to ensure the securities status complies with sanctions terms & conditions & being in-order.
- Preparing miscellaneous credit reports (inquiries/replies) from & to other Banks.
- handling an additional assignment as the Customer Care Coordinator of CBG to report & resolve customer complains in time.
Credit Administration Officer - Corporate Banking Group at National Bank of Abu Dhabi
1997 - 2004
- Manage & resolve, as CBG nominee, all operational and credit administrative responsibilities of the Dept. to identify problems areas & advise an appropriate course of action for the management
- Support the HO-CBG in Credit/Marketing/administration related matters of the Department to enable him fulfills his duties promptly
- Provide Operational/Technical assistance to HO-CBG/Team Leaders/Relationship Managers(RMâs) in Credit/Marketing related matters
- Prepare and Submit Reports / Returns to fulfill the requirements of Head Office & UAE Central Bank.
- Prepare part of the Facility Application e.g., Account Experience, Account Profitability Reportâ¦etc, As And when required by manager , SRMâs & RMâs â CBG to enable them to submit their Facility Application / Requests to the approving authority in time
- Preparation of CBG Annual Budget in-liaison with RMS of CBG in line with management plans to produce executive/consolidated summaries for Ho-CBG final review/concurrence; submission/presentations of Branch Budget to DBD/High Management.
- Co-ordinate for Credit Examination, Financial Compliance Audit & Central Bank Examination; Handling & preparing all Audit/Central Bank Examiners requirements & subsequent follow-ups with Audit Dept & CBG Teams to ensure smooth conduct of these events.
- Oversee & resolve all issues related to shares / collection of dividends dematerialization of shares.verifying / scrutinizing existing securities against current sanctions; regularizing the discrepancies which may arise upon checking the existing securities by coordinating with RMs to contact their customers & obtain/complete the missing security documents in-order to ensure the securities status complies with sanctions terms & conditions & being in-order.
- Preparing miscellaneous credit reports (inquiries/replies) from & to other Banks.
- handling an additional assignment as the Customer Care Coordinator of CBG to report & resolve customer complains in time.
Project Manager at National Bank of Abu Dhabi
November 1997
- Multiple industry experience within Information technology / Banking and finance, Corporate; Small medium Enterprises & Retail Banking sectors.
- Cross-functional expertise: progressive career encompassing roles such as Project Manager, IT Business Analyst, Core Banking implementation as well as Enterprise Application Consultancy.
- Worked closely with the business and change management teams to shape requirements for current/future IT/Business projects.
- A motivated achiever gained through years of progressive experience in Information Technology Business Solutions, focusing on Web-based applications, customization of packaged products, Business solutions & system integration.
- Ensured good working relationship with all IT departments and relevant business areas; provided regular progress reports and coordinated/facilitated IT-business meetings; ensured business and IT strategies are coherent across projects and departments; managing 3rd-party / vendor relationships.
- Results- Oriented project management: engaging multi-cultural and multi-ethnic teams, A problem solver, composed and effective when under pressure with the ability to end-to-end manage projects, consistently delivering these engagements within time and budget constraints
Project Manager at National Bank of Abu Dhabi
November 1997
- Multiple industry experience within Information technology / Banking and finance, Corporate; Small medium Enterprises & Retail Banking sectors.
- Cross-functional expertise: progressive career encompassing roles such as Project Manager, IT Business Analyst, Core Banking implementation as well as Enterprise Application Consultancy.
- Worked closely with the business and change management teams to shape requirements for current/future IT/Business projects.
- A motivated achiever gained through years of progressive experience in Information Technology Business Solutions, focusing on Web-based applications, customization of packaged products, Business solutions & system integration.
- Ensured good working relationship with all IT departments and relevant business areas; provided regular progress reports and coordinated/facilitated IT-business meetings; ensured business and IT strategies are coherent across projects and departments; managing 3rd-party / vendor relationships.
- Results- Oriented project management: engaging multi-cultural and multi-ethnic teams, A problem solver, composed and effective when under pressure with the ability to end-to-end manage projects, consistently delivering these engagements within time and budget constraints
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